Refund Policy

1. Our 7-Day Money-Back Guarantee

We are so confident in our IPTV Smarters subscription service that every plan comes with a full 7-day money-back guarantee. If for any reason you are not completely satisfied with your IPTV Smarters experience within the first 7 days of purchase, we will issue a complete refund — no questions asked, no conditions, no delays.

This guarantee applies to both our IPTV Smarters Standard ($89.99/year) and IPTV Smarters Premium ($119.99/year) plans. We believe in our product and want every customer to feel safe trying it risk-free.

2. Eligibility for Refunds

You are eligible for a full refund if:

• Your refund request is submitted within 7 days of your original purchase date
• You purchased your IPTV Smarters subscription directly through our PayPal payment link at iptvsmarters4k.shop
• This is your first refund request for this account

Partial Refunds

In exceptional circumstances — such as verified extended service outages of more than 48 consecutive hours — we may offer a pro-rated partial refund for the affected period. This is evaluated on a case-by-case basis. Contact our WhatsApp support team to discuss your specific situation.

3. How to Request a Refund

Requesting a refund for your IPTV Smarters subscription is simple and fast:

• Message us on WhatsApp at https://wa.me/message/DCJFDYBQUCMZH1
• Include your PayPal transaction ID or the email address used for payment
• State that you are requesting a refund under our 7-day money-back guarantee
• Our team will confirm your request within 1–2 hours during business hours

You do not need to provide a reason for your refund request — though we always welcome feedback to help us improve our IPTV Smarters service. Our support team responds 24/7 via WhatsApp.

4. Refund Processing Time

Once your refund request is confirmed, we process all refunds through PayPal. Here is what to expect:

• Refund Initiation: We submit the refund to PayPal within 24 hours of confirming your request
• PayPal Processing: PayPal typically returns funds within 3–5 business days to your original payment method
• Bank Transfer: If your PayPal is linked to a bank account, allow an additional 3–7 business days for the funds to appear

Total time from your refund request to funds in your account is typically 5–10 business days. We will confirm via WhatsApp once the refund has been submitted to PayPal.

5. Non-Refundable Situations

The following situations are not eligible for a refund:

• Refund requests submitted after the 7-day money-back guarantee period has expired
• Accounts found to be in violation of our Terms and Conditions (e.g., credential sharing, reselling, abusive usage)
• Second or subsequent refund requests on the same account
• Issues caused by your internet connection, device compatibility, or IPTV Smarters app configuration that are outside our control

If you are outside the 7-day window but experiencing technical issues with your IPTV Smarters service, please contact our WhatsApp support team first — we will always work to resolve any legitimate technical problem before considering any account action.

6. Subscription Renewals

Our IPTV Smarters subscriptions are annual plans billed once per year. We do not automatically renew your subscription — all renewals are manual and require your action. You will not be charged again unless you choose to renew.

We will send a WhatsApp reminder approximately 14 days before your IPTV Smarters subscription expires, giving you the option to renew at our current rates. If you choose not to renew, your service will simply expire at the end of your subscription period with no further charge.

7. Service Issues & Technical Problems

Before requesting a refund for technical reasons, we strongly encourage you to contact our IPTV Smarters support team via WhatsApp. In the vast majority of cases, our support team can resolve connectivity, buffering, or EPG issues within minutes — often by adjusting your IPTV Smarters Pro settings (such as switching to ExoPlayer) or verifying server connectivity.

Common IPTV Smarters issues that our support team can help resolve include:

• Channels not loading or showing "Error" in IPTV Smarters
• EPG (programme guide) not displaying correctly in IPTV Smarters Pro
• Buffering or quality issues on 4K streams
• Login credentials not working after a device reset
• IPTV Smarters app not connecting to our servers

Our average WhatsApp response time is under 5 minutes, 24 hours a day, 7 days a week.

8. Contact Us

To request a refund or for any questions about our refund policy, please contact us via WhatsApp:

• WhatsApp Support: https://wa.me/message/DCJFDYBQUCMZH1
• Website: https://iptvsmarters4k.shop/

We respond to all refund requests within 2 hours and process approved refunds within 24 hours. Our goal is to make every IPTV Smarters experience excellent — and if it isn't, to make it right immediately.