Privacy Policy

1. Information We Collect

When you use our IPTV Smarters subscription service, we collect the following types of information to provide, maintain, and improve your experience:

1.1 Information You Provide Directly

• Contact Information: Your WhatsApp number or email address used to receive IPTV Smarters login credentials and support
• Payment Information: Transaction data processed securely through PayPal — we never store credit card numbers directly
• Account Preferences: Your preferred IPTV Smarters device, plan selection, and any service preferences you communicate to us

1.2 Information Collected Automatically

• Usage Data: IPTV Smarters connection logs, server requests, and session timestamps for service quality and troubleshooting purposes
• Device Information: Device type and operating system used with IPTV Smarters (e.g., Firestick, Android, iOS) to optimise your service
• IP Address: Your internet protocol address, used for fraud prevention and ensuring service delivery within supported regions

2. How We Use Your Information

We use the information collected from your IPTV Smarters subscription exclusively to provide and improve our service:

• To activate and deliver your IPTV Smarters Xtream Codes login credentials via WhatsApp
• To process payments and manage your subscription billing through PayPal
• To provide 24/7 customer support and troubleshoot IPTV Smarters technical issues
• To send service-related notifications including subscription renewals and important updates
• To monitor server performance and maintain 99.9% uptime for your IPTV Smarters service
• To detect and prevent fraudulent activity, account sharing abuse, and unauthorised access
• To comply with applicable laws and regulations in the jurisdictions where we operate

We do not use your personal information for advertising purposes, and we do not sell, rent, or share your data with advertising networks or data brokers.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share limited information only in the following circumstances:

3.1 Service Providers

We share necessary information with trusted third-party service providers who help us operate our IPTV Smarters platform, including PayPal (payment processing) and our CDN infrastructure partners. These providers are contractually obligated to protect your data and may not use it for any other purpose.

3.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of substantially all our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our IPTV Smarters service employs the following security practices:

• SSL/TLS encryption for all data transmitted between your devices and our servers
• Secure, hashed storage of all account credentials — your IPTV Smarters login details are never stored in plain text
• Regular security audits and vulnerability assessments of our server infrastructure
• PayPal's industry-standard PCI-DSS compliant payment processing — we never see or store your full card details
• Restricted access controls — only authorised staff can access customer data for support purposes

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your WhatsApp account and to keep your IPTV Smarters login credentials confidential.

5. Cookies & Tracking Technologies

Our website at iptvsmarters4k.shop uses minimal cookies and tracking technologies solely to ensure proper website functionality. We do not use advertising cookies, tracking pixels, or third-party analytics that profile your browsing behaviour.

The limited cookies we may use include:

• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your browsing session
• Preference Cookies: Cookies that remember your language and display preferences on our site

The IPTV Smarters app itself does not use cookies — all streaming activity occurs directly between your device and our CDN servers using your Xtream Codes credentials.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law:

• Active Subscriptions: Account data is retained for the duration of your IPTV Smarters subscription
• After Cancellation: Personal data is deleted within 90 days of subscription termination, unless retention is required by law
• Payment Records: Transaction records may be retained for up to 7 years for accounting and legal compliance purposes
• Support Records: WhatsApp support conversations are retained for 12 months to improve our service quality

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about your IPTV Smarters account
• Correction: Request correction of any inaccurate or incomplete personal information
• Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Portability: Request your personal data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information

To exercise any of these rights, please contact us via WhatsApp at https://wa.me/message/DCJFDYBQUCMZH1. We will respond to all requests within 30 days.

8. Children's Privacy

Our IPTV Smarters subscription service is intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately via WhatsApp and we will promptly delete such information from our records.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our IPTV Smarters service after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information in connection with our IPTV Smarters service, please contact us:

• WhatsApp Support: https://wa.me/message/DCJFDYBQUCMZH1
• Website: https://iptvsmarters4k.shop/

We aim to respond to all privacy-related enquiries within 48 hours via WhatsApp.